FREE advice from our vet, Large assortment, Delivery where you want with your prefered carrier.
Next to picking up the order yourselve, you can also arrange shipment trough our shipping partner: MCS Fulfilment. Typically, orders placed before 15:00 on working days and paid directly through our online payment options are shipped the same day by MCS Fulfillment. Should it appear that this will not be possible, for whatever reason, we will inform you immediately by email.
We ask for your understanding for a slightly longer delivery time during very busy periods (eg Spring)
We will inform you immediately by email when we have received your order and a second message is send when the order is processed and has left the warehouse. Everything is shipped by regular post or courier. Usually the order is delivered to your shipping address the next day. In case of a registered delivery you will receive a package number and you can use track & trace to track your shipment.
ReturnIf you, for what ever reason, decide not to keep the article you can return it to us within fourteen (14) calendar days after delivery.
4879 AH, Etten-Leur
Please use the following ground rules for return shipments:
MONEY BACK GUARANTEEEDDespite our utmost care and control, it may happen that after your purchase a material or manufacturing error occurs. We recommend that you inspect the item for defects immediately after you have received it and let us know of any defects found within a reasonable time accompanied with clear photos of the defect. Please direct such concerns in writing to (firstname.lastname@example.org).
|●||Please only send returns after giving us notification|
|●||Include the completed return form along with the item|
|●||Items must be in their original packaging in order to be returned|
|●||You are responsible for correct transportation (with optional insurance)|
|●||You are responsible for return shipping costs. Unstamped or COD shipments will not be accepted|